Refund Policy
At Shreedham Hospitalities, we strive to offer a seamless and memorable stay for all our guests. We understand that travel plans may change, and our refund policy is designed to be fair and transparent while also considering the operational needs of our properties.
1. Cancellation Window
Free Cancellation: Cancellations made at least 7 days prior to the check-in date are eligible for a 100% refund of the booking amount.
Partial Refund: Cancellations made between 4 to 6 days prior to the check-in date will be eligible for a 50% refund.
No Refund: Cancellations made within 3 days of the check-in date or no-shows will not be eligible for any refund.
2. Refund Process
All refund requests must be made via email to [Email ID – to be updated] or by contacting our support at +91 9078678397.
Approved refunds will be processed within 7–10 business days to the original method of payment.
Refunds may take additional time depending on your bank or payment service provider.
3. Non-Refundable Situations
Refunds will not be issued for:
Early check-outs
Unused services or facilities
Bookings under non-refundable promotional packages
Bookings made through third-party platforms (please check the platform’s refund policy)
4. Force Majeure
In case of unforeseen events (natural disasters, pandemics, government-imposed travel restrictions, etc.), we may offer full or partial credit for a future booking instead of a monetary refund, at our discretion.
5. Group Bookings / Events
For group bookings, events, or custom packages, a separate cancellation and refund policy will apply, based on the terms agreed upon during reservation. Please refer to your group/event contract for specific clauses.
6. Contact for Refund Queries
For any concerns or questions related to refunds, feel free to reach out:
📞 Phone: +91 9078678397
📧 Email: [To be updated]
📍 Location: Puri-Konark, Marine Drive
We appreciate your understanding and cooperation. Your satisfaction is our priority, and we aim to assist you in every possible way.
— Team Shreedham Hospitalities
